Skip to content
Technical Support & Troubleshooting
You can find this information by simply entering in your Model Number, MSN or Model Name and then you can select what type of issues you are facing. It covers topics such as startup issues, performance slowdowns, driver problems and more, aiming to help users resolve technical problems without needing immediate customer support.
Start with Your Model Information
Begin by entering your device’s details, such as the MSN, model name, or model number, on the Fault Diagnosis home page. This step allows you to access specific information tailored to your laptop model, ensuring accurate troubleshooting and relevant support solutions. Having the correct model information helps guide you to the right resources quickly.
Select Symptoms for Diagnosis
After entering your model details, you can choose from a comprehensive list of symptoms that match your issue. This selection allows the system to refine potential solutions based on specific concerns, whether it's connectivity, software, or hardware-related. By selecting the right symptoms, you’re narrowing down the troubleshooting path for faster, more effective support.
Review Suggested Solutions
Based on your model and symptoms, the system provides a range of recommended solutions to help resolve the issue. This guided troubleshooting approach suggests potential fixes and actions to try, enabling you to address many common problems on your own without needing further support. Each solution is tailored to give you clear steps to follow for a quick resolution.