SHIPPING POLICY

Delivery

• When you place an order for Goods to be delivered, you will be required to select one of the available delivery options for your order. An estimated delivery date will be listed for your selected delivery option. We will use reasonable endeavours to deliver the products in your order by that date. If certain products in your order are out of stock, the selected delivery option will list different estimated delivery times for those out of stock products. The estimated delivery time for your selected delivery option is an approximate delivery time only and is not a guaranteed delivery time for your products.
• Risk and title in a product passes to you on the date and time of delivery of the product to the delivery address provided in your order.
• Products will generally only be delivered to addresses within Australia. We are unable to deliver to certain parts of Australia and where this is the case you will not be able to process your order. We may, in our absolute discretion, agree to accept orders for software products for delivery outside Australia but are under no obligation to do so.
• We are unable to deliver to a post office box. Please provide a business or residential address for delivery.
• Following dispatch of your products, we will email you with confirmation of dispatch and an invoice for your order.

Shipping methods and times

• Delivery costs for your product are based on your location and will be shipped via Toll or another contractor we engage.
• After your order is processed, we will prepare it for shipment. The general handling time for most orders is 1 to 2 business days, as an indicative estimate.
• Once fulfilled, your order should arrive within 2 to 5 business days for premises in metropolitan areas and up to 7 business days for premises in non-metropolitan or regional areas, as indicative estimates.

Delay in availability or delivery of products

You agree and acknowledge that:

• we do not guarantee the dispatch or delivery or availability of products by an assured date;
• stock availability and events outside our control (including adverse weather conditions, traffic conditions and governmental action) may cause delays, or in some circumstances, prevent your products from being delivered or available for pick-up;
• delays are particularly likely to occur during busy sale periods such as those around Black Friday, Christmas, Easter and public holidays.