GENERAL FAQS
What should I look for in a gaming laptop?
When choosing a gaming laptop, key factors include the GPU (Graphics Processing Unit), CPU, RAM, display refresh rate, storage options (SSD vs. HDD), and cooling system.
You can also get our expertise here on our blog.
How much RAM do I need for gaming?
For most modern games, 16GB of RAM is ideal. However, 8GB is sufficient for casual gaming, while 32GB is recommended for high-end gaming and multitasking.
What is the difference between a gaming laptop and a regular laptop?
Gaming laptops have higher-end components such as powerful GPUs, faster processors, advanced cooling systems, and high refresh rate displays to handle modern games.
Do gaming laptops overheat quickly?
Gaming laptops are designed with advanced cooling systems to manage heat. Proper ventilation and thermal design help prevent overheating, but external cooling pads can also assist.
Can I upgrade my gaming laptop?
Most gaming laptops allow upgrades for RAM and storage (SSD/HDD). However, upgrading the GPU or CPU is often not possible. Check the model’s upgrade options before purchasing.
HIGH-END GAMING USERS
What is the best GPU for high-end gaming laptops?
The NVIDIA GeForce RTX 40 Series is an outstanding choice for high-end gaming laptops, offering exceptional performance for 4K gaming, VR experiences, and the latest gaming technologies. Explore our RTX 40 Series collection here.
What display features are most important for high-end gaming?
For an immersive and responsive gaming experience, look for a high refresh rate (ideally 240Hz), a low response time (under 5ms), and a resolution of at least 1080p or 4K. Our high-end products feature 240Hz refresh rates to deliver smooth and fluid gameplay.
How does ray tracing improve my gaming experience?
Ray tracing enhances the visual quality of games by simulating realistic lighting, shadows, and reflections, making games more immersive and lifelike.
What storage should I get for optimal gaming performance?
An SSD (Solid State Drive) is recommended for gaming as it significantly reduces load times. For high-end gaming, a combination of a large SSD and additional storage is ideal.
CORE GAMING USERS
Is a 144Hz display necessary for core gamers?
A 144Hz display is ideal for fast-paced, competitive gaming, offering smoother motion and faster response times. For less demanding games, a 60Hz or 120Hz display may suffice.
What processor is best for core gaming?
A 6-core or 8-core processor, such as the Intel Core i7 or AMD Ryzen 7, is recommended for core gaming. These processors provide a good balance between performance and multitasking.
Do gaming laptops support VR gaming?
Many gaming laptops with higher-end GPUs (e.g. NVIDIA RTX 20 or 30 series) support virtual reality gaming. Ensure the laptop meets the specific VR headset requirements.
CASUAL GAMING USERS
What’s the best gaming laptop when on a budget?
If you’re on a budget but want powerful gaming performance, our ERAZER Crawler E30e models are a perfect choice! These laptops come equipped with the NVIDIA GeForce RTX 2050 GPU, which offers a great balance between performance and affordability, perfect for most games at medium to high settings.
In particular, the ERAZER Crawler E30e 512GB and the ERAZER Crawler E30e 1TB provide exceptional specs at an affordable price point:
- ERAZER Crawler E30e 512GB: Intel® Core™ i5-12450H, Windows 11 Home, 15.6” FHD Display, NVIDIA® GeForce RTX™ 2050, 512 GB SSD, 16 GB RAM.
- ERAZER Crawler E30e 1TB: Intel® Core™ i5-12450H, Windows 11 Home, 15.6” FHD Display, NVIDIA® GeForce RTX™ 2050, 1 TB SSD, 16 GB RAM.
Both models deliver the power you need for smooth gameplay, all while staying within a reasonable budget. Check out more details on our Casual Gaming collection to find the right fit for your gaming needs!
Can I use a gaming laptop for work and general use?
Yes, gaming laptops are versatile and can handle tasks like video editing, graphic design, and general productivity, thanks to their powerful hardware.
Are gaming laptops portable?
While gaming laptops are bulkier than regular laptops, many models are becoming more lightweight and portable, making them easier to carry.
How do I optimise my laptop for casual gaming?
Lowering graphics settings and ensuring that unnecessary background processes are closed for casual gaming can improve performance.
ALL PRODUCTS PAGE FAQS
What gaming laptops does ERAZER offer?
We offer a range of gaming laptops, from high-end models for serious gamers to budget-friendly options for casual gaming. Each laptop is equipped with the latest hardware for optimal gaming.
How do I choose the right gaming laptop for my needs?
You can filter our laptops by GPU, CPU, RAM, storage, and price to find the best match for your gaming style. We also provide detailed specs and user guides.
We’d recommend looking at our expert comparison on high-end, core or casual gaming laptops and deciding which one might be right for you!
Are ERAZER gaming laptops VR-ready?
Yes, many of our high-end gaming laptops are VR-ready. Check the product specifications to ensure they meet the minimum requirements for virtual reality gaming.
Does ERAZER offer refurbished or certified pre-owned gaming laptops?
Currently, we don’t offer any refurbished or certified pre-owned gaming laptops for ERAZER. However, we will be offering this in the near future!
We recommend signing up for our Newsletter at the bottom of our website to ensure you don’t miss out on this update!
Does ERAZER offer accessories for gaming laptops?
Not yet! However, we will be providing a range of accessories; including mice, keyboards, cooling pads and headphones next year to help enhance your gaming experience further.
We recommend signing up for our Newsletter at the bottom of our website to ensure you don’t miss out on this update!
SUPPORT SECTION FAQS
How can I contact ERAZER customer support?
You can reach our Customer Support Team by either email or phone. Our support hours are Monday to Friday, 9 AM to 5 PM AEST.
For full details, find this on our Contact Page.
Does ERAZER offer a warranty on your gaming laptops?
Yes, all of our gaming laptops come with a 1-year warranty.
How do I request a replacement or return?
You can either visit our Returns page to initiate the process or contact our Customer Support Team for assistance. You can reach our Customer Support Team by either email or phone. Our support hours are Monday to Friday, 9 AM to 5 PM AEST.
For full details, find this on our Contact Page.
TROUBLESHOOT SECTION FAQS
My gaming laptop won’t power on. What should I do?
- Ensure that your laptop is connected to a power source and the charger is working properly. If the issue persists, try a hard reset or contact support.
Why is my gaming laptop overheating?
Overheating can result from dust build-up, poor ventilation, or extended gaming. Ensure the vents are clean and use a flat surface for proper airflow. A cooling pad can help.
My laptop’s performance is slow during gaming. How can I fix this?
Close unnecessary applications, lower game graphics settings, and ensure GPU drivers are up-to-date. Use Performance Mode for optimal gaming performance.
Why is my laptop screen flickering during games?
- Outdated display drivers or game settings could cause screen flickering. Update drivers and adjust the refresh rate to resolve the issue.
How do I troubleshoot Wi-Fi connectivity issues on my gaming laptop?
Restart your laptop and router, update Wi-Fi drivers, and ensure the laptop is within range of the router. If issues persist, check network settings or contact support.
PAYMENT SECTION FAQS
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Afterpay.
Can I pay for my gaming laptop in instalments?
Yes, we offer instalment payments through Afterpay, allowing you to split your payment into four interest-free payments.
Is it safe to purchase a gaming laptop online?
Yes, our website uses SSL encryption to protect your personal and payment information. All transactions are securely processed through trusted payment gateways.
How do I apply a discount code or promotion during checkout?
During the checkout process, you will have the option to enter your discount code. Apply it before completing your purchase to enjoy the discount.
What should I do if my payment fails?
If your payment fails, double-check your card details or try an alternative payment method. If the issue persists, contact your bank or our customer support team for assistance.
Is GST included in your prices?
Yes. All prices listed on our website include GST.
SHIPPING & DELIVERY
How long does it take to dispatch my order?
Orders After your order is processed, we will prepare it for shipment. The general handling time for most orders is 1 to 2 business days, as an indicative estimate.
What are the delivery options available?
Express Priority: Delivered within 2-5 business days in metropolitan areas and up to 7 business days for non-metropolitan or regional areas, as indicative estimates. For more information, click here.
Can I send an item(s) to a PO Box?
No. We are unable to deliver to a post office box. Please provide a business or residential address for delivery.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number on Team Global Express (formally Toll) website’s tracking page to see the current status of your delivery.
What should I do if my package is delayed?
If your package is delayed, please check the tracking information for updates. If there are no updates or if the package is significantly delayed, contact our customer support team here for assistance.
Do you offer international shipping?
No, currently we are only shipping Australia Wide.
What is your return Policy?
- Please see here for our returns policy.
ACCOUNT MANAGEMENT
How do I create an account?
To create an account, please click here. Fill in your details and follow the instructions to create your account.
What should I do if I forget my password?
Click on the “Forgot your Password?” link on the login page and enter your email address. We will send you instructions on how to reset your password.
How can I update my account information?
Log into your account here. Here you’ll be able to update your personal information, shipping address and payment details.
REFERRAL PROGRAMS
Do you have a loyalty program?
Yes, we have a loyalty program that rewards you for successful referral purchases. Sign up here to start earning credit.
How do I earn and redeem credit?
You can earn credit by referring friends, family & colleagues through our Loyalty Program. You can redeem credit to use at checkout for future orders.