RETURNS POLICY

Returns and Refunds Policy

This is the Returns and Refunds Policy of MEDION Australia Pty Ltd ACN 106 611 330 (we, us, etc) for our ERAZER brand goods and/or services (products) to customers (you, etc).

Please note that:

• The information in this Policy is only an outline.
• Our Terms of Sale at TERMS OF SERVICE– ERAZER Australia provide detailed information about your rights under and further information resources about them, and are the terms that apply when you order products from us.

If your product is faulty

At MEDION, we strive to avoid faulty products, but occasionally, they do occur. If you encounter any issues with a product, please contact us so we can determine the best way to assist you. You can contact us on 1300 220 811 for further questions relating to this Returns Policy or any queries you may have.

Our consumer compliance commitment

We are committed to customer satisfaction and complying with applicable laws, including the Australian Consumer Law (ACL).

Consumer guarantees

The ACL gives you ‘consumer guarantees’ for certain goods that:

• are ordinarily acquired for personal, domestic or household use or consumption; or
• are not ordinarily acquired for personal, domestic or household use or consumption, but cost no more than $100,000.

Those rights cannot be excluded.

For instance, there is a consumer guarantee that goods will be:

• fit for all the purposes for which goods of that kind are commonly supplied; and
• acceptable in appearance and finish; and
• free from defects; and
• safe and durable –

as a reasonable, informed consumer would regard as acceptable having regard to matters like the nature of the goods, their price, and claims that were made about them.

Kinds of failure

If a trader fails to comply with a consumer guarantee, it is counted as a ‘major failure’ if (for example):

• goods would not have been acquired by a reasonable consumer fully acquainted with the nature and extent of the failure; or
• goods are substantially unfit for a purpose for which goods of the same kind are commonly supplied and they cannot, easily and within a reasonable time, be remedied to make them fit for such a purpose; or
• goods are unsafe

Kinds of remedies

If there is a major failure, you have the choice of:

• returning the goods for a refund; or
• returning the goods for replacement with the same type of product; or
• keeping the goods and claiming compensation for reduced value.

If a failure is not major, then we have the choice of:

• repairing the goods;
• replacing them; or
• refunding the price.

Exceptions and limitations

Under the ACL, there are some exceptions and limitations to the consumer guarantees e.g. a consumer may not be entitled to a remedy if they waited too long before reporting a fault. These exceptions are reflected in our Terms of Sale.

Also, where a consumer simply:

• changes their mind; or
• finds a lower price for goods elsewhere; or
• gives the goods as a gift to a person who doesn’t like or need them –

there is no basis for replacement or a refund or credit.

Our policy

Our policy is that:

• Where there is an entitlement to repair, replacement, refund or another remedy under the ACL, we will honour the entitlement as promptly as possible.
• In all other cases (e.g. change of mind) we will not ordinarily accept returns, but in special circumstances, on a case-by-case basis in our absolute discretion, we reserve the right to do so, subject to conditions. See our Terms of Sale for more information.